FAQ

General

What is Easy Bill Pay?

Easy Bill Pay is a simple way of paying your bills and paying them on time with minimal effort.

How does it work?

You identify the bills you want to pay and nominate your method of payment; bank account or credit card or debit card. We do the rest.

What bills can I pay with Easy Bill Pay?

You can use Easy Bill Pay for almost all of your bills. You can use it to pay your home loan, rent, utilities bills, car payment including insurance and registration, your phone bill, rates and strata levies, personal loans payments both secured and unsecured, Foxtel, Flexirent payments, school fees and child care fees, your ATO payments and your credit card payments. Any bill that can be paid by BPAY, bank transfer or cheque, can be paid by Easy Bill Pay!

What do I have to do?

Easy Bill Pay does most of the work for you. All you need to do is to upload your bills and review the added bill details. We will take the funds to pay for these bills in accordance with your chosen method, i.e. either we will take a top-up payment prior to each of your bills coming due or you can use our convenient bill smoothing method where Easy Bill Pay will calculate a reoccurring top-up amount for you. We will take all the hard-work out of bill paying but you still keep all the control.

How much will it cost me?

Our fee is only $24.95 per month, regardless of the number of bills you pay through Easy Bill Pay. We take these fees from a credit card of your choosing. If you use a credit card to top-up your Easy Bill Pay account, then there is also a surcharge of 0.8% on those credit card transactions over a $1,000 monthly limit.

What is the Credit Card surcharge and how does it work?

The credit card surcharge only applies to top-ups made using a credit card and debit card and it will only apply after you have made top-ups of more than $1000 in a calendar month. If for example, during a calendar month, you make top-ups using your credit card of $1,600, then the surcharge will only apply to the $600.00 and the rate is 0.8%. In this example the credit card surcharge will be $4.80. The surcharge does not apply to bank transfers or payments made by Easy Bill Pay to pay for your bills. Your monthly $1,000 limit will be calculated on calendar month cycles and will reset on the 1st of each month.

What do I do if I want to stop using Easy Bill Pay?

You can cease using Easy Bill Pay at any time – there is no contract. Any funds in your account will be refunded back to you within three business days.

Login and account settings

How do I log into my account?

Simply open easybillpay.com.au from any computer and use your username and password to access your account anywhere, anytime. If you’re using the Easy Bill Pay app, login to get started and you’ll be able to create a device-specific PIN to quickly and easily access your account from that mobile device.

I’ve forgotten my password – what do I do?

On the login screen, choose ‘Forgot your password’ to have a password recovery email sent to you.

I want to change my password – what do I do?

You can change any of your account settings or details in your Account Settings Menu. Access this by logging in, then clicking on your username in the top right of your Easy Bill Pay page on any computer. On mobile devices and the app, tap on the menu in the top left for the same menu.

My mobile phone number has changed – what do I do?

You can edit your mobile number by going to your Account Settings Menu. Once you have updated your details, press ‘save’ to ensure your new details are updated in our system.

My email address has changed – what do I do?

You can edit your email address by going to your Account Settings Menu. Once you have updated your details, press ‘save’ to ensure your new details are updated in our system.